Terms and Conditions

The features and functionalities outlined in the approved scope of work shall be developed and implemented exclusively on the website and the admin panel application (if admin panel is applicable). No additional platforms or modules shall be included unless mutually agreed. Pojo Technology shall provide necessary training to the Client’s authorized personnel to facilitate proper understanding and effective utilization of the delivered product.

The client is solely responsible for collecting, storing, and processing end-user data such as Mail, WhatsApp, Call and Other Enquiries, Call in compliance with applicable laws. Pojo Technology acts only as a technical service provider. The client must ensure privacy policy compliance on their platform.

All source code, designs, UI/UX, architecture, and development frameworks remain the property of Pojo Technology until full payment is received. Upon full payment, the client receives usage rights as per agreement but not source code ownership.

The client is solely responsible for ensuring compliance with applicable data protection laws, including the IT Act 2000 and related rules. Pojo Technology acts only as a technical service provider and is not responsible for misuse of collected user data. The client must publish and maintain a valid Privacy Policy on their platform.

Pojo Technology’s total liability shall not exceed the total amount paid for the project. The company shall not be liable for indirect, incidental, or consequential damages including loss of profit, data, or business.

The client agrees to indemnify and hold harmless Pojo Technology from any claims, penalties, or legal actions arising from: Illegal content, phishing, fraud, financial scams, impersonation, fake job postings, illegal downloads, trademark misuse, copyright violations, misuse of photos, logos, mobile numbers, addresses, electronic signatures, passwords, personal information, any other organization’s confidential data, adult content, misuse of the platform or any unlawful activities. You accept full legal responsibility for the all content in websites, data, activities, and usages.

Pojo Technology shall not be liable for delays or failure due to events beyond its control, including natural disasters, hacking, cyber-attacks, government restrictions, internet failure, etc.

Pojo Technology shall not be liable to any third party for whom the project is developed unless a separate written agreement is executed directly between Pojo Technology and such third party. Pojo Technology shall be considered only as a technical service provider to the Client and shall have no direct contractual relationship, liability, or responsibility toward the Client’s end customer or any other third party. Any claims, disputes, legal notices, or liabilities arising from the end customer or third parties shall be the sole responsibility of the Client. The Client agrees to indemnify and hold harmless Pojo Technology from any such claims or legal actions.

Pojo Technology does not guarantee uninterrupted or error-free service. Service performance may depend on third-party providers like hosting companies, payment gateways, SMS providers, E-mail services etc.

In case of delayed payments, Pojo Technology reserves the right to suspend services without prior notice.

Pojo Technology reserves the right to terminate services if the client engages in unlawful, unethical, or harmful activities.

The Client shall be solely responsible for providing, uploading, and maintaining all product-related data within the system. Pojo Technology shall not be liable for data entry, data accuracy, or ongoing content management unless expressly included in the agreed scope of work under a separate written agreement.

Domain registration and renewal shall be the sole responsibility of the Client. Pojo Technology shall not be liable for any loss, suspension, or interruption of services arising from failure to renew the domain in a timely manner.

Any request for changes, enhancements, or additional features beyond the finalized scope of work shall be treated as a separate change request. Such requests shall be subject to feasibility analysis, mutual written approval, revised timelines, and applicable additional charges. No additional work shall commence without written confirmation from both parties.

All advance payments made upon confirmation of the project are strictly non-refundable under any circumstances. This includes project cancellation, delay, or change of decision by the client after commencement of work.

Pojo Technology utilizes third-party hosting providers for server and database services and does not operate or own its own hosting infrastructure. Any downtime, data loss, technical malfunction, or service disruption caused by the hosting provider shall not be the liability of Pojo Technology. The Client acknowledges that hosting performance is subject to the terms and policies of the respective third-party provider. Pojo Technology shall provide necessary technical support and coordination to assist in resolving such issues but shall not be held financially or legally responsible for failures beyond its control.

Any third-party services, including payment gateways, SMS gateways, hosting providers, or external APIs, are governed by their respective service providers. Pojo Technology shall not be liable for any downtime, transaction failures, policy changes, technical errors, or service interruptions caused by such third-party providers.

Pojo Technology shall provide one (1) month of complimentary support and maintenance from the date of successful project delivery. This support covers bug fixes and minor technical issues only. Any enhancements, feature additions, or modifications beyond the original scope of work shall be subject to additional charges.

Annual renewal charges will be based on the total project cost. Please note that the renewal amount may vary depending on storage requirements and server usage. Charges for hosting, maintenance, and support may also be revised based on database storage consumption and overall server utilization. Hosting server and database services must be renewed annually.

Pojo Technology acts solely as an intermediary service provider between the Hosting Service Provider and the Client. We facilitate domain registration, hosting purchase, and technical setup based on the client’s instructions. We do not own, control, or operate the hosting infrastructure.

As per Section 79 of the Information Technology Act, 2000 (Intermediary Liability), Pojo Technology shall not be held responsible or liable for: Any unlawful, infringing, defamatory, misleading, or illegal content uploaded by the client. Any violation of intellectual property rights, data protection laws, or third-party rights arising from client-provided materials. Any disputes arising between the Client and third parties regarding website content.

The website/mobile application is hosted on third-party hosting servers/ play store / app store. Pojo Technology shall not be liable for Server downtime, Data loss, Security breaches, technical failures caused by the Service Provider.

The Client agrees to indemnify, defend, and hold harmless Pojo Technology, its directors, employees, agents, and representatives from and against any and all claims, demands, losses, damages, liabilities, penalties, fines, legal proceedings, legal expenses (including advocate fees), or financial costs arising out of or related to: The Client’s projects, services, operations, or transactions; Any content, data, or materials provided by the Client; Any breach of this Agreement; Violation of any applicable law, regulation, or third-party rights; Disputes between the Client and its customers, vendors, or partners or any other persons. In the event that Pojo Technology suffers any financial loss, penalty, legal notice, tax liability, regulatory action, reputational damage, or other direct or indirect loss due to the Client’s actions, omissions, negligence, misconduct, or client dealings, the Client shall fully compensate and reimburse Pojo Technology for such losses without delay upon written demand.

This quotation and the associated project shall be governed by Pojo Technology’s Terms and Conditions available at: http://terms-and-conditions.pojotechnology.com/
Approval of this quotation, issuance of a purchase order, or payment of any advance amount shall constitute full and unconditional acceptance of the above Terms and Conditions, forming a legally binding agreement between the Client and Pojo Technology.

The payment schedule and milestones shall be defined in the project agreement and shall be strictly adhered to by the client. In the event of delayed or non-payment, Pojo Technology reserves the right to suspend ongoing work, disable access to services, or withhold deliverables until all outstanding dues are fully settled. Any delay in payment may also result in revised project timelines and cost.

Unless specifically agreed in writing, Pojo Technology shall not be responsible for periodic data backups. The client is responsible for maintaining necessary backups of business-critical data.

The client is responsible for implementing appropriate security measures such as strong passwords, access controls, and internal data protection practices. Pojo Technology shall not be liable for data breaches resulting from weak security practices or unauthorized access by the client.

All data, content, and materials used on the website or application during development, including but not limited to logos, images, text, documents, and credentials, shall be provided by the Client with full knowledge, authorization, and consent. The client confirms that it has the necessary rights and permissions to use such materials.

Pojo Technology shall not be liable for any vulnerabilities, losses, or damages arising from client misconduct, misuse of the system, or unauthorized modifications. The company shall also not be responsible for issues caused by natural disasters, hacking incidents, virus attacks, or hardware/software failures beyond its reasonable control.

During the course of development, Pojo Technology may require access credentials such as email accounts, social media accounts & credentials, hosting access, admin panel login, domain credentials, server credentials, database credentials, business email accounts, API keys, payment gateway credentials, SMS/OTP gateway credentials, credit / debit card credentials, person logins, or any other related login details. Such credentials shall be shared by the client with full knowledge, authorization, and consent. The client acknowledges that it is their responsibility to provide accurate credentials and to update or change passwords after project completion if deemed necessary.

If the client purchases the domain through Pojo Technology, a standard SSL certificate may be provided free of cost, subject to availability and the terms of the respective service provider. If the client already owns a domain purchased from another provider, the client may be required to obtain an SSL certificate from their existing domain or hosting service provider. Alternatively, Pojo Technology can assist in purchasing and installing the SSL certificate upon request, and applicable charges will be communicated based on the selected SSL plan and service requirements.

Pojo Technology may provide dynamic bandwidth allocation based on the selected hosting package, server capacity, and normal business usage requirements. Bandwidth availability may vary depending on traffic volume, server performance, resource consumption, and third-party hosting provider policies. Pojo Technology reserves the right to manage, limit, upgrade, or optimize bandwidth usage whenever necessary to maintain server stability, security, service quality, and fair resource distribution among clients. Additional charges may apply for excessive usage, high-traffic consumption, or upgraded bandwidth requirements beyond the standard allocated resources.

The term “30-Minute Delivery” refers to the estimated time required for the website to become accessible online once the client’s domain DNS settings are correctly updated and successfully propagated to Pojo Technology’s server. After successful DNS configuration and propagation, the developed website is generally expected to be deployed and accessible on the internet within approximately 30 minutes. However, actual delivery time may vary depending on DNS propagation delays, server response time, third-party provider processing, technical limitations, or other unforeseen external factors beyond Pojo Technology’s control.

Pojo Technology does not create, own, manage, or take responsibility for client accounts on third-party platforms such as Instagram, Facebook, WhatsApp, YouTube, LinkedIn, X (Twitter), email services, or any other social media or communication platforms unless explicitly agreed upon in writing. The client is solely responsible for creating and maintaining such accounts and for providing the necessary links, access permissions, or credentials required for integration purposes. Pojo Technology’s responsibility is limited only to integrating or linking the client-provided accounts, URLs, or contact details within the website, application, or related services.

Certain packages provided by Pojo Technology may include business email services offered through third-party hosting or server providers. Such email services are dependent on the infrastructure, uptime, and technical support of the respective hosting provider. In the event of service interruptions, downtime, delivery delays, spam-related issues, server-side restrictions, or other technical email-related problems, Pojo Technology may provide reasonable technical assistance and coordination with the respective hosting or server provider to help resolve the issue. However, Pojo Technology does not guarantee uninterrupted email service availability and shall not be held liable for outages, data loss, delayed email delivery, or technical failures caused by third-party service providers or external technical factors beyond its control.

The client shall provide all necessary approvals, corrections, feedback, content, credentials, and communications required for the successful execution of the project within a reasonable timeframe. In the event the client fails to respond, communicate, provide required materials, or remain inactive or unengaged in the project for a continuous period of 10 days from the date of the company’s last official communication through email, call, WhatsApp, or any approved communication medium, such inactivity shall be deemed as project abandonment or non-cooperation from the client’s side. Under such circumstances, the company reserves the absolute right to: 1. Suspend, hold, archive, or permanently terminate the project without any further notice or prior intimation to the client. 2. Remove the project from development servers, staging environments, testing platforms, or associated services. 3. Reallocate development resources to other active projects. 4. Revise the project timeline, delivery schedule, scope, and commercial quotation if the client later requests project continuation. 5. Deny further continuation of the project until pending dues, renewal charges, or additional reactivation charges are fully settled. The Client further agrees that all payments made towards development, consultation, server usage, domain registration, hosting services, third-party integrations, licenses, manpower allocation, and completed work shall be treated as non-refundable. The Company shall not be held responsible for any delay, data loss, business loss, deployment delay, ranking issues, campaign interruption, or operational impact arising due to the client’s non-responsiveness, delayed approvals, or failure to provide required inputs within the stipulated timeframe.

By approving the quotation, issuing a purchase order, confirming the project through written communication, replying to the email, or making any advance payment, the client agrees to be bound by these Terms and Conditions. Such acceptance shall constitute a legally binding agreement between the Client and Pojo Technology and shall be governed in accordance with the laws of India, including the Information Technology Act, 2000, and any applicable amendments or related regulations.